Supported and recommended browsers and devices:

 

Before you get set up with Amazon Chime, first make sure that you meet the following requirements for your operating system.

 

Windows

Supported versions:

  • Windows 7, 32-bit and 64-bit
  • Windows 8.1, 32-bit and 64-bit
  • Windows 10, 32-bit and 64-bit

macOS

Supported versions:

  • OS X 10.11 and later

Android

Supported versions:

  • Android OS 4.0 and later

Software requirements:

  • OpenGL ES is required for the screen share viewer.
  • Google Services and Google Account are required for the best messaging experience.



Note: If you are on macOS, for example, you would need to ensure that Camera and Microphone are enabled for the browser application in System Preferences > Security & Privacy > Privacy 

 

Browser requirements

 

  • Browsers supported for meetings and video:
    • o   Google Chrome (latest three versions)
    • o   Mozilla Firefox (latest three versions)

 

  • Browsers supported for screen sharing:
    • o   Google Chrome for Windows, macOS, and Linux desktops (latest three versions, version 72 or later)
    • o   Mozilla Firefox for Windows, macOS, and Linux desktops (latest three versions, version 66 or later)



Amazon Chime SDK for JavaScript – Supported browsers 

  • Safari (version 12, audio and video only, no content sharing), for macOS

  • Safari (version 13 and later, content sharing with screen capture requires turning on the Develop, Experimental Features, Screen Capture feature in the browser), for macOS

  • Opera (version 66 and later), for macOS and Windows

 

For extra stability:

 

1) Desktop Mode, use safari or chrome (chrome-based browser only)

2) iOS, use safari browser only

 

 

Troubleshooting information (The chime connectivity checker):

 

The first thing to check if you are not able to connect to meeting rooms is to follow this link:

https://app.chime.aws/check# and check if there are no block IP addresses/domains.

 

1) In case your device passes all the tests – You are ready to use Amazon Chime!

 

 

 

2) In case of the IP addresses are blocked:

    It will generate a time out error


 

There are three ways you can get rid of these errors:

  1. Turn off – if you are using any private VPN/proxy
  2. Get these IP addresses unblocked from your Internet Service Provider
  3. Try using some proxy/VPN – if that works for you

 

 

 

 

Troubleshooting Guide (If all the tests are passed)


1. The user should allow the browser when it asks to access the microphone and camera. (Camera, Mic should be set to allow)

 

2. Before clicking on the join button –  Sound & Video can be tested by clicking on the respective “Test Video” and ‘Test Sound Button”


 

3. After joining the meeting:   mic, sound and video should be "ON" (Blue), Grey means it is "OFF"